# Legal Page # Legal - Country - País - Pays - Land - Nazione - 国 - دولة AustraliaBahamasBermudaBoliviaCanada (English)Canada (Français)ChileColombiaCosta Rica (Español)Denmark (Dansk)Deutschland (Deutsch)España (Español)Finland (Suomi)France (Français)Germany (German)Gibraltar (English)Honduras (Español)Ireland (English)Italia (Italiano)JapanKingdom of Saudi Arabia (Arabic)KuwaitMalta (English)MéxicoNetherlands (Nederlands)New ZealandNorge (Norsk)Panama (Español)PeruPortugal (Portuguese)Puerto Rico (Español)Singapore (English)Sweden (Sverige)United Arab Emirates (Arabic)United Arab Emirates (English)United KingdomUnited States United States ## eero Privacy Notice Last updated June 12, 2024 To see the previous version of the Privacy Notice, click [here](https://eero.com/legal/privacy-archive). At eero LLC (“eero” or “we”), we know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how eero processes your Personal Information (as defined below) collected through eero’s easy-to-use wifi and networking systems and related services, which include: - eero Devices: hardware devices manufactured by eero or its affiliates that use eero Software to enable you to create or extend an eero network (a “Network”), and - eero Software: eero device, cloud, and mobile software, and related eero software and services; eero websites such as eero.com and eero.com sub-domains (each, an “eero Site”), the eero mobile and web applications (the “eero App”), and eero subscription services and features. We refer to all of these together as the “Products.” The Products work together to provide fast, reliable wifi and networking, along with additional useful features and capabilities. #### Quick links to our Privacy Promises - [eero Networks do not track where you go on the internet.](https://eero.com/legal/privacy?lang=en-us#What_Personal_Information_We_Collect) - [We will be clear about the Personal Information we collect and how we use it.](https://eero.com/legal/privacy?lang=en-us#What_Personal_Information_We_Collect) - [We will ask your permission before sharing your Personal Information with third parties in ways not described in this Privacy Notice.](https://eero.com/legal/privacy?lang=en-us#Disclosure_of_your_Personal_Information) - [We design eero devices with your security and privacy in mind to keep your Personal Information safe and protect against unauthorized access.](https://eero.com/legal/privacy?lang=en-us#Safeguarding_and_retention_of_your_Personal_Information) - [We are not in the business of selling our customers' Personal Information.](https://eero.com/legal/privacy?lang=en-us#Disclosure_of_your_Personal_Information) - [We make it easy to opt out of marketing emails.](https://eero.com/legal/privacy?lang=en-us#Your_Choices_Regarding_Your_Personal_Information) **By using our Products, you are consenting to the practices described in this Privacy Notice.** ### 1. What Personal Information We Collect We will be clear about the Personal Information we collect and how we use it. “Personal Information” means information that allows someone to identify or contact you, including, for example, your name, telephone number, email address, as well as any other information about you that is associated with or linked to any of the foregoing information, and may also include Product Information (as defined below). This Privacy Notice applies to the Personal Information we collect from all users of the Products, which can include: - Account holders – users who create an account with eero and who may also be: - Network Owners – users who are the primary administrative owner of a Network and have an eero Account, - Network Administrators – users who have administrative control over a Network and have an eero Account. - Connected Users – users without an eero Account who connect their device to a Network through a wired or wireless connection. - eero Site visitors – users without an eero Account who visit an eero Site. #### Information you provide to us We collect Personal Information that you provide in relation to the Products, such as: - Your first name, last name, email, and telephone number(s) when you create an account to log in to our services (“Account”). - Your name, phone number, credit card information, billing information, and shipping information when you order or request Products from eero. - Your name, phone number, and/or email address, as well as any other content included in the communication, when you provide us with feedback or contact us via phone, email, or otherwise. - Information you enter or settings you apply through the Products. - Other Personal Information that you provide to us from time to time. #### Information collected via our Products eero Networks do not track where you go on the internet. We automatically collect Product Information when you use or manage the Products, including when you join a Network as a Connected User. “Product Information” means product and performance information to the extent that it is associated with or linked to information that allows someone to identify or contact you. Examples include: - Information collected about your use of Networks, including performance statistics and network bandwidth usage statistics. - Information about your access to Products from your personal device. - Information about your access to an eero Site. ### 2. Use of your Personal Information In general, we use your Personal Information to operate, provide, develop, and improve the products and services that we offer. Examples of how we use your Personal Information include: - Create and secure your Account and identify you as a user of our Products; - Provide, improve, and troubleshoot the usability, performance, quality, and security of products and services; - Measure the performance of your internet service; - Communicate with you; - Tailor our Products to your interests; - Manage our business including processing and fulfilling orders; - Send newsletters, surveys, offers, and other promotional materials. ### 3. Disclosure of your Personal Information Information about our customers is an important part of our business. We share customers' Personal Information only as described in this Privacy Notice. #### User Consent or Direction We may share or disclose your Personal Information at your direction. #### Vendors We may share your Personal Information with our vendors and other third parties to perform functions on our behalf. #### Service Partners Certain eero Devices are purchased or rented from third party service providers. We may share Product Information and other Personal Information with these Service Partners. #### Network Owners and Network Administrators If you are a Connected User, we may share your Personal Information with the Network Owner(s) or Network Administrator(s) for a Network you have joined. ### 4. Your Choices Regarding Your Personal Information If you choose not to provide us with your Personal Information, we may not be able to provide you with some or all of the Products. You can access certain Personal Information in the eero App if you are an Account holder. You can stop all collection of information by uninstalling the eero mobile application and unplugging all of your eero Devices. ### 5. Safeguarding and retention of your Personal Information We design eero devices to keep your Personal Information safe. We only keep Personal Information for as long as it is required. ### 6. Changes to this Privacy Notice; Terms of Service This Privacy Notice may be updated from time to time, and we will notify you of any changes by posting the new Privacy Notice. ### 7. Additional Privacy Law Disclosures #### Additional State-Specific Privacy Disclosures Click [here](https://eero.com/legal/state) to read additional state-specific disclosures. #### International data transfers By using our Products and providing us with information, you agree that your Personal Information may be collected, processed, and stored by eero or its vendors in the United States and other countries. #### Child Privacy Laws The administration and configuration of eero Products are intended for adults over the age of 18. We do not knowingly collect any information regarding children under the age of 13. ### 8. Cookie Notice To enable an eero Site to recognize your browser or device, we use cookies and other identifiers. Cookies are small pieces of information that a website sends to your computer’s hard drive. We may use both session Cookies and persistent Cookies. If you decide at any time that you no longer wish to accept cookies from an eero Site, you can manage your Cookie settings by managing the settings on your browser.