eero Subscription Information

eero subscriptions include eero Plus and eero for Business (availability varies by country, please see here for a list of available countries). The following information applies to subscriptions purchased on eero.com. If you purchased your subscription through another method, such as In App Payments, or on Amazon, then cancel through that purchase channel.

Eligibility: All eero subscriptions require an eligible eero network and eero account. eero subscriptions purchased from eero.com require that the email address entered at checkout be linked to an eligible eero account in order to use the subscription (cannot be gifted to a non-linked eero account). Certain eero subscriptions are available through resellers including service providers such as broadband internet providers; eero accounts with an eero device supplied by the network owner's service provider are not eligible for eero subscriptions purchased from eero, Amazon, or other resellers; please contact eero or your service provider to discuss your eero subscription options.

Activation: For orders placed on eero.com, the subscription is activated as soon as the email entered at checkout on eero.com is linked to an eligible eero account. If already linked, subscription is activated at time of purchase. If linked to an ineligible eero account, such as an eero account with a pre-existing subscription, or in the case of eero for Business, an account with ineligible devices, the new subscription will not be activated and you will not be charged. If you have additional questions about eligibility, please contact Customer Service by email at support@eero.com or by phone in the US at +1-877-659-2347.

Auto-Renewal and Cancellation: Your subscription will automatically renew and continue until you choose to cancel it in Settings in account.eero.com (if purchased on eero.com). You authorize us to charge your payment method at the then-applicable subscription price and any taxes upon renewal. Cancel anytime, effective at next renewal date. If your purchase includes a free trial or other included period, you will not be charged until the email address entered at checkout (in the case of eero.com purchases) is linked to an eligible eero account and the free trial or other included period ends.

eero Subscription Terms: By placing your order for an eero subscription product on eero.com, you agree to the applicable eero device and subscription terms. See eero's Privacy Notice for additional information.

Non-Supported Countries: If you ship your eero product purchase outside of a supported country or travel with your eero device to a non-supported country, eero subscriptions may not be available for purchase, and/or your existing eero subscription features may not be available. You can see a list of where eero products and eero subscriptions are supported on the eero website.

Compatibility Disclaimers: The eero Plus subscription is not compatible with the eero for Business subscription. eero for Business is incompatible with gen 1 and gen 2 eero routers, eero 6 extender devices, and the eero Plus subscription. Certain eero for Business features are incompatible with PPPoE networks and eero Wi-Fi 7 devices. eero for Business is designed for use by businesses that are small or medium in size ("SMBs"), with up to 100 devices connected to the applicable wifi business network. eero for Business is not designed for use by large or enterprise businesses, or business locations with enterprise-grade needs.

eero Internet Backup Disclaimer: eero Internet Backup performance will vary and you are responsible for data charges with backup connection providers. eero Internet Backup requires a compatible backup internet connection in range of a compatible eero device. eero does not guarantee zero disruption and brief network downtime may occur during failover. Customer is responsible for applicable data charges with backup internet connection providers and ensuring authorized use. Network speeds are dependent on the backup provider, and coverage, uptime, technology, and speeds will vary. Will require backup power if the power goes out. Certain eero or Amazon features may be incompatible with eero Internet Backup.

FAQs: See FAQs about eero Subscription Plans, including additional information on benefits and cancellation.

FAQs

Am I eligible for an eero Plus subscription?

After you set up your eero network, you are eligible to purchase an eero Plus subscription as long as eero offers eero Plus in your country.

What if I already subscribe to one of the partner apps?

If you already have one of the partner apps included with eero Plus you can easily transfer your subscription by following the instructions in our support article.

How do I purchase an eero Plus subscription?

Follow the steps here to purchase or manage an eero Plus subscription.

Who can use eero Plus?

eero Plus can be used with any eero system not in bridge mode. To learn more about bridge mode check out our support article.

How do I get help with my eero subscription?

For questions about your subscription purchase, you can visit the eero Customer Service page. Our highly trained eero support team is ready to help resolve any setup or wifi issues by email at support@eero.com or by phone in the U.S. at +1-877- 659-2347.

*Wi-Fi 6 or later eero devices only.

Limited time offer. US and CA (excluding QC/NL) only. Available to customers in the select countries specified above; if Canada is specified, excludes Quebec, and Newfoundland & Labrador. The “Offer” is for a bundle that consists of (1) the specified eero device(s) (the “Offer Device(s)”) and (2) access to and use of the eero Plus service for the plan duration specified (the “Offer Service”), sold on eero.com. Use of eero Plus and other eero products and services is subject to the eero legal policies available at eero.com/legal. If you violate any of these terms, this offer will be invalid. Offer is non-transferable, may not be resold, and may not be combined with other offers or discounts. If any of the products or content related to this Offer are returned, any refund will equal the proportional amount you paid for the product, subject to applicable refund policies. eero reserves the right to modify or cancel this offer at any time. Valid for customers only who are not current eero for Business subscribers, and who do not currently receive from their internet service provider an eero Device, the eero app, or an eero product or service (including eero Plus or eero Secure). The Offer Service is linked to the unique serial number(s) for each Offer Device, and may only be activated by setting up the associated Offer Device(s) on an eero Network; however you may include other eero Devices (from other orders or sources) in your eero Network. The Offer Service will be associated with the eero account first used to set-up an Offer Device, and will start on the day of set-up (unless you are an existing eero Plus subscriber - see below in that case). The Offer Service is a prepaid plan for the specified duration and does not renew (but if you are an existing eero Plus subscriber - your previous subscription will continue, as further described below). By purchasing this Offer, you will be ineligible for a free trial of the Offer Service that you may otherwise be eligible for. Existing eero Plus subscribers: If the eero account first used to set-up an Offer Device has an existing eero Plus subscription on the date of set-up (including any free trial period), then the existing subscription will continue until the next renewal billing date that is at least 24 hours after such set-up date, at which point the Offer Service plan will start. When the Offer Service plan ends, the existing subscription will then continue, including automatic renewal if applicable, in accordance with the terms agreed to at time of signing up to the existing subscription.